Recommended Treatment Plans For Appropriate Medical CareLearn More
Review Of Requested Medical TreatmentLearn More
Projected Lifetime Cost Of Care Due To Catastrophic InjuryLearn More
Customized Plan Of Care For Patients With Complex DiagnosesLearn More
Heartland Care Management's Professional Case Managers interact with injured workers, providers, and employers to provide the services needed to return the clients to the work in a safe and timely manner.
HCMI utilizes seasoned case managers that consistently demonstrate our ability to provide outstanding, cost effective, comprehensive case management services. The case management of an injured client requires professional specialization and commitment with credible and ethical standards. The HCMI case manager is in a unique position to act as the liaison among the injured party the employer, the attending physicians, the referral source, other health care providers, the attorney, and other involved agencies. From this vantage point, he can be extremely instrumental in providing an overview of the client’s total situation and in assisting all involved parties to understand the client’s overall situation. Furthermore, his involvement offers a positive focus for a client who may feel fragmented by many different people, each offering different, and sometimes conflicting, services.
Regardless of an individual’s injury or the ensuing pain and psychological trauma, the key to successful case management is the development of a positive, working relationship with the client. Therefore, focus on developing interviewing skills that will facilitate the ability to establish rapport and a climate of trust is critical. Careful listening, sincere interest and an ability to be creative and thoughtful in light of the client’s difficult
situation provide the environment in which successful case management is effective. Knowledge of community resources, good counseling techniques, a commitment to quality, and succinct, timely case reporting are essential components in assisting the disabled client to attain his optimal level of functioning. HCMI on-site case managers meet with injured and ill individuals and who, through their professional efforts, make a significant difference in their clients’ lives. Urgent attention to the injured or ill individual’s needs enables the individual to get on with his life and maximizes the effectiveness of medical recommendations. HCMI case management practices promote quality in the provision of case management services in a timely manner for the purpose of case resolution.