Heartland Care Management

Heartland Care Management

Medical Case

Recommended Treatment Plans For Appropriate Medical Care

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Review Of Requested Medical Treatment

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Life Care

Projected Lifetime Cost Of Care Due To Catastrophic Injury

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Catastrophic Case

Customized Plan Of Care For Patients With Complex Diagnoses

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BBB Accredited Business
Heartland Care Management, Inc. BBB Business Review


HCMI’s catastrophic program provides an immediate response by a catastrophically trained on-call FCM* 24 hours a day, in the event that an individual sustains a catastrophic injury at any time. These case managers will travel onsite as needed, and are prepared to provide telephonic and field medical case management as appropriate until a treatment plan is established. Upon receipt of the referral, the case manager must make immediate contact with the referral source, client/family and facility to determine the client’s status, provide support to the family, and develop an immediate plan of action for the case. In many situations this will involve same or next day travel onsite to the treatment center to begin the case management process. A catastrophic injury requires immediate response. The client’s best chance for survival, and ultimately an optimal recovery, depends greatly upon the quality of care he or she receives immediately post injury. The services offered during the initial phase of HCMI's catastrophic case management program are designed to respond to the immediate needs of the newly injured individual - family. The primary goals of case management intervention at this time include the following:

  • To ensure that the client receives the best medical care, including transfer to a high quality trauma or specialty center, when appropriate
  • To ensure that the client’s family receives immediate support from a trained and knowledgeable professional case manager
  • To ensure that the employer (and/or referral source) receives prompt feedback and regular updates on the client’s status

In achieving these goals, we demonstrate the referral source's concern for the IW’s/Family well-being and have laid the foundation for a positive working relationship. It is from this foundation that all other positive outcomes derive, from reduced litigation, to improved medical outcomes, to lower overall medical and claim costs.

We value quality by doing things
right the first time.